On behalf of our client in the A/V space we are recruiting for a Solution Engineering lead to direct and carry out system designs and establish/maintain standards within the company.

Responsibilities
Design Standards

Represent the solution engineering team internally and with vendors, partners, and clients
Develop and manage design standards to ensure consistency of output from team
Host regular team meetings to improve workflows, efficiency and quality
Work with GM on quote, product, equipment, and other standards to improve project profitability

Mentoring

Define and assist team members in personal development goals
Collaborate with GM to ensure the teams skillset is developing to meet client and business needs
Host training sessions and vendors to ensure the team has a leadership position in the market
Peer review of system designs

System Design/Engineering

Execute a structured system design process in support of Account Managers that delivers client focused technical system designs that are complete and accurate
- Develop complete system design based on client needs; create BOMs with accurate pricing
- Create project Scope of Work documentation and accurate functional schematics
- Create and be responsible for - drawings, cable pull lists, rack elevations, AV-IT documentation, and other technical documentation required to support the sales team
- Responsible for collaborating with Implementation Engineers and reviewing/creating - drawings, cable pull lists, rack elevations, AV-IT documentation, and other technical documentation to ensure accuracy and quality
Be responsible for change orders as required throughout the project
Be a project resource for the Implementation Engineers and Operations Team
Be responsible for creating accurate Installation Services estimates (Labor, Programming, Field Engineering, etc.).
Create, deploy, and manage to an Installation Services quoting standard amongst the SE team to drive Installation Services estimate consistency.
Provide technical expertise to the sales team to successfully secure new business, including, but not limited to:
- Creation of Conceptual Design
- Creation of Renderings/visualization to assist clients with understanding key elements of the design
- Perform in office testing to validate design elements
Lead conceptual design meetings, user experience meetings, client facing technical meetings, and other client meetings/engagements, own client interaction and deliverables for assigned projects
Work with clients to gather technical and functional requirements in order to create system designs
Identify opportunities (or situations) where change orders may be required, proactively initiate and lead the process
Review AV Design drawings for accuracy, provide feedback and coaching to the Implementation Engineers
Create, deploy, and manage the integration of Team Standards for the SE team.

Attend manufacturer and other trainings to stay abreast of the technology and applications as they affect our core markets and core customer profiles
Complete technical coordination and meeting(s) with the Sales Team to review design details with the client and consultant team including but not limited to:
- AV Design/Integration Review – (Interior Designer) – review of racks/credenzas, table boxes, room booking and touch panels, microphone and camera locations, lighting and ceiling details, meeting tables/heights, confirm colours for touch panels, microphones, speakers, table boxes
- Consultant Review – (Communications / Electrical / Mechanical Consultants) – review of data, power, electrical and heat load to ensure AV is accounted for in all plans
- Furniture review (Furniture Vendor and Interior Designer) – tables, table boxes

Own and be responsible for the complete tender response of the SE team, including all aspects of preparing a RFP/RFQ response (BoM, Scope, documentation preparation, leading/coordinating the internal response team, etc.) to deliver a winning submission
Be responsible for the SE Team’s contribution to the financial success of the Sales department and the company.

Other

Be a technical resource and escalation for the SE team, Sales Team members and other departments as required.

Own paid consulting engagements as the primary contact/consultant
Lead technical and non-technical customer presentations, own client communication and be clients primary point of contact
Drive usage of the hitplay software stack, champion and train other team members
Other duties as assigned by your manager or required by the business

What You Bring

10+ years of successful experience designing complex audio-visual systems, 3+ years of leading technical design and/or engineering teams is preferred
Experience with AutoCAD, Visio, StarDraw, ConnectWise and other applicable software platforms are nice to have (or a willingness to achieve proficiency as required)
Strong understanding of the technical and user experience of the big 3 collaboration platforms: Microsoft Teams, Zoom, Cisco WebEx. Certifications are an asset
Ability to communicate effectively with Real Estate, IT, Construction, Architectural, Interior Design, and client stakeholders
Experience driving and leading customer interactions, presentations and meetings
Executive presence, with advanced presentation and communication skills
Exceptional written and verbal communication skills with a unique ability to present complex technical information in a clear and concise manner to technical and non-technical audiences.
Strong logical and analytical skills with a passion for making decisions that are data-driven
Proven ability working within teams in a high-pressure, dynamic, and fast-paced situation where there are often multiple conflicting priorities.
Experience working with architects, interior designers, construction contractors and Fortune 100 multinational organizations
Experienced working with the key manufacturers within the audio-visual industry
A deep technical understanding of the UC space (Microsoft Teams, Zoom, Cisco WebEx) along with related certifications
Holding applicable manufacturer certifications (including but not limited to - Microsoft, Zoom, Crestron, QSC, Biamp, etc.)
CTS designation, CTS-D highly desired or the willingness and ability to complete this certification within 6 months)
College/University (or equivalent experience)

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