Business Development Director

Location: Toronto, ON
Date Posted: 13-01-2018
We are recruiting for a Business Development Director for one of Canada’s most exciting growing companies which launched in the UK, with offices in Canada, Australia & the USA.  This company's innovative service and solution gives consumers a voice, and helps merchants to listen and respond effectively to their customers feedback.

The role requires a talented and experienced business development executive who can source, manage and contract opportunities and build fantastic, trusted relationships with decision makers across medium-large retail and hospitality businesses.

The role will also involve bringing the companies innovative customer analytics options to merchants, enabling them to gain unique insights across their channels – ecommerce and mobile. You’ll also have the chance to upsell our bolt on services of  deeper  insights  and  consultancy support. Once you’ve got ‘sales’ buy in you’ll  provide  a  seamless handover to our merchant services and data consultant teams for them to build on your fantastic start to the relationship.

Key Responsibilities
  • Managing and owning your share of Canadian merchant sales – working with your Head of Market (and our global sales lead and your colleagues in other markets) to create a target list of relevant brands,identifying  decision-makers,  making  calls,  setting  up  meetings  and  preparing  targeted  pitch presentations and demos. Once you have a relationship you’ll work closely with merchants to ensure we best fit their objectives and that we’re standing  up to deliver value from the start. You’ll close  deals  efficiently  whilst  maintaining  great  relationships  and  representing  our  brand  throughout the contract process;
  • Sales Support & Marketing – input alongside  your national and international colleagues to evolve our  sales and marketing strategies to become ever more finely tuned and impactful. Always put your ‘hand up’ if you feel we can do more to support your sales and relationship building efforts;
  • Supporting 3rd party pitches – support our payment partners and other interested 3rd parties to share the value of the offering– who will support your own efforts at building the pipeline, warm leads and merchant advocates;
  • Product  development – feeding in to  product  development,  taking on feedback  from customers and prospects to adapt and improve our service to merchants, including the website navigation, sign-up process and data dashboard/ reports;
  • Smooth Handover to Account Management – working with the Merchant Services and Data team to handover accounts, ensuring they experience a smooth on-boarding and billing process, account set-up and management of their data dashboard, reports and consumer profile page – this will be key to ensuring positive word-of-mouth, positive PR case studies and contract renewals
  • Extensive experience and network of contacts in the Merchant Retail and/or Hospitality Sector
  • The ability to thrive within and add to our energetic and dedicated global team;
  • A rich understanding of what makes decision makers tick, how to communicate nuanced messages and how to resonate with prospects to build great relationships;
  • Strong consultative sales and presentation skills, including the ability to establish and maintain client and partner relationships.
  • The confidence and enthusiasm to be an amazing brand advocate – and build excitement wherever you go for the company
  • The drive to respond quickly to challenges – and the tenacity to maintain momentum and high standards at all times;
  • An understanding of the Canadian retail/hospitality sector – but if you don’t bring this then definitely the ability to get to grips with it – and the product – so that you’re adding value within weeks of coming on board;
  • Our shared vision – someone who is excited by working in a business that is going to improve the world, who ‘gets’ the company ethos and embraces our values.
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